Email address not linked to an account¶

Description¶

Requesting an email to reset the password fails. The page shows the message We can't find a user with that email address.

The error occurs when no user account exists in the Myra DataHub for the email address entered.

Proceed as follows to resolve the error:

► Check the spelling of the email address.
► Enter the email address the account was created with.
► If you do not have an account, contact the administration of your organisation, see section Add account.
➔ You receive an email with instructions on how to reset the password.