Current password is not correct¶

Description¶

Changing the password in the personal account fails. The message The password is not correct. appears below the Current password field.

The error occurs when the password entered in the Current password field does not match the stored password of the account.

Proceed as follows to resolve the error:

► Enter the current password again.
► Enter the same new password in the New password and Confirm new password fields.
► Check that the new password meets all conditions listed under Password requirements.
► Click on the Save button.
➔ The password is changed.