Unable to log in¶

Description¶

Logging in to the Myra App fails. The login screen shows the message We weren't able to log you in. Please check your login credentials.

The error occurs when the email address or the password entered does not match a user account.

Proceed as follows to resolve the error:

► Enter the Email address and the Password again and observe upper and lower case.
► Click on the Log in button.
► If the login still fails, click on Forgot your password? and request an email to reset the password.
➔ The start page of the Myra App opens, see section Logging In Using Your Username and Password.