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Myra Online Help Updated · 21 Aug 2026

Lock or unlock a user's account

Note

You need admin rights to add, edit, or delete an account.

To lock or unlock an existing account, you have the following options:

  • ■ Via the User Management view

  • ► Select the user you want to lock or unlock.

  • ► Click on the old_information_tag icon in the Actions column.
  • ↳ The Edit user <Email address of the user> dialog opens.

dialog_change_username_EN

Changing the user name

  • ► Toggle the switch next to the Lock the user field to enable or disable it.
  • ► To save the changes, click on the Confirm button.

  • ➔ The dialog closes, and the lock icon in the Actions column indicates whether the account is locked or unlocked.

  • ■ Via the User Management view - lock icon

  • ► Select the user you want to lock or unlock.

  • ► Click on the lock_icon icon in the Actions column.

  • ➔ Depending on whether you lock or unlock the account, the icon changes to an open or closed padlock.

  • ■ Via user details for <user name> view

  • ► Select the user you want to lock or unlock, and click on their name.

  • ↳ The User details for <user name> view opens.

view_userdetails_EN

User details for <user name> view

  • ► Navigate to the User details area.
  • ► Next to the Status field, click on the Unlocked button or Locked, cannot log in button.
  • ➔ Depending on whether you lock or unlock the account, the button changes to the opposite status.