Attachment is rejected

Description

A reply to a ticket cannot be sent because an attachment is rejected. Depending on the cause, one of the following messages appears:

• You can attach up to 5 files per reply. Please remove some before sending. — the reply contains more than five attachments.
• File is larger than the 5 MB limit. — a single file exceeds the permitted file size.
• Could not read one of the selected files. Please re-attach and try again. — a selected file could not be read.

Resolution

Proceed as follows to resolve the error:

• ► Remove attachments until the reply contains no more than five files.
• ► Reduce the size of files larger than 5 MB, or distribute their content across several replies.
• ► Attach a file that could not be read again.
• ► Send the reply, see section Ticket Details.
• ➔ The reply is sent with the attachments.