Unable to process the certificate¶

Description¶

Uploading an SSL/TLS certificate fails. The dialog shows the message Unable to process your certificate. Please provide a valid certificate.

The error occurs when the content of the uploaded file cannot be read as a certificate. Related messages of the same dialog name the cause more precisely:

This private key is not valid. — the private key is damaged or is in an unsupported format.
Invalid certificate password — the private key is encrypted, and the password entered does not decrypt it.
One or more SSL intermediate certificates are not valid. — the certificate chain contains an invalid intermediate certificate.

Resolution¶

Proceed as follows to resolve the error:

► Open the certificate in a text editor and check that it is complete.
► Check that you selected the correct file: the certificate belongs in the certificate field, the private key in the private key field.
► If the private key is encrypted, enter the password of the key.
► Check the intermediate certificates of the chain and replace invalid certificates with the current certificates of your certificate authority.
► Upload the certificate again, see section Upload SSL/TLS certificate.
➔ The certificate is uploaded.