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Myra Online Help Updated · 21 Aug 2026

Updating SSL/TLS Certificate

To ensure that communication between your infrastructure and Myra remains reliable at all times and that security is maintained, it is necessary to renew SSL/TLS certificates that have expired or are about to expire.

The following requirements must be met:

Proceed as follows to renew an SSL/TLS certificate:

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SSL/TLS Certificate Details view

  • ► In the SSL/TLS Certificate Details view, click on the Renew Certificaterefresh_icon button.
  • ↳ The SSL/TLS Certificate Configuration dialog opens.

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Configure SSL/TLS Certificate view

  • ► Upload the SSL/TLS certificate using one of the following methods:

    • ▷ Click on the File upload tab if you want to upload an SSL/TLS certificate file from your computer.

      • ▷ Click on the Upload a file button in the SSL/TLS certificate area and select the certificate on your computer.

    • ↳ Alternatively, you can drag and drop the SSL/TLS certificate into the corresponding box in the SSL/TLS certificate area.

    • ▷ Click on the Text field tab if you want to enter the SSL/TLS certificate as text, and paste the text into the corresponding field.

  • ➔ As soon as the SSL/TLS certificate has been uploaded, two more options appear for uploading the private key and an intermediate certificate.

    Note

    The Myra App supports the following SSL/TLS certificates in X.509 format:

    • PEM
      Multiple Base64-encrypted text files for SSL/TLS certificates and private keys (.cer, .crt, .key, .pem)

    • PKCS#12
      Single binary files containing the SSL/TLS certificate and private key (.p12,.pfx)

  • ► Upload the private key in the Private key area. Proceed as you did when uploading the SSL/TLS certificate.

  • ► If available, upload the intermediate certificates in the SSL/TLS intermediate certificate (optional) area. Proceed as you did when uploading the SSL/TLS certificate.
  • ► Click on the Continue button to continue the process.
  • ↳ The Subdomain list tab opens.

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Subdomain list tab

  • ► Verify that all subdomains are included in the new SSL/TLS certificate.

    Note

    If an entry in the list shows an icon not_available_icon next to its name, the certificate does not include that subdomain.

    You can still select the highlighted subdomain in the following way:

    • ► Select the highlighted subdomain.
    • ↳ A message appears below the list of entries.

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    Force upload of SSL/TLS certificate

    • ► Check the checkbox in the message.
    • ➔ Highlighted subdomains are now also included in the SSL/TLS certificate.

  • ► Click on the Continue button to continue the process.

  • ↳ The Summary tab with a summary of all SSL/TLS certificate settings opens.

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Summary tab

  • ► Check that the settings are complete and correct.
  • ► To complete the upload of the certificate, click on the Upload certificate button.
  • ➔ The dialog closes and the SSL/TLS certificate appears in the SSL/TLS Certificate Management view.

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SSL/TLS Certificate Management view with SSL/TLS certificate